A councillor who attended a Q&A session hosted by the Care Quality Commission in Grantham says he was “extremely disappointed” with the poor turnout.
Grantham district councillor Ray Wootten, who is also Chairman of the county council, said he was one among only a handful of people who turned up at the MCS Centre in Trent Road on Wednesday evening.
Coun Wootten said: “I complained that this event was poorly attended due to the lack of publicity and location. Colleagues have complained to me that they had received emails only last Friday about this event. If the CQC were really interested in hearing the views of Grantham people then they would have more feedback by advertising the event in newspapers and via other media so that more views could be obtained. A better location to see residents would have been in the Isaac Newton Centre on a Saturday.”
Coun Wootten added: “I informed CQC of mine and residents’ views, those who have contacted me with their experiences and complaints regarding Grantham & Lincoln Hospital. This included waiting times whilst at appointments, communication between staff and patient and complaints procedures and having to travel to appointments at Lincoln instead of Grantham.”
CQC is now inspecting hospitals under the United Lincolnshire Hospitals NHS Trust. Chief Inspector of Hospitals Professor Sir Mike Richards said: “The new inspections are designed to provide people with a clear picture of the quality of the services in their local hospital, exposing poor or mediocre care as well as highlighting the many hospitals providing good and excellent care.”
Sir Mike announced last year that he will lead significantly larger inspection teams than before, headed up by clinical and other experts including trained members of the public.
He added: “The new inspections are designed to provide people with a clear picture of the quality of the services in their local hospital, exposing poor or mediocre care as well as highlighting the many hospitals providing good and excellent care.
“We know there is too much variation in quality – these new in-depth inspections will allow us to get a much more detailed picture of care in hospitals than ever before.”
Sir Mike’s inspection team is expected to look in detail at eight key service areas: A&E; medical care (including frail elderly); surgery; intensive/critical care; maternity; paediatrics/children’s care; end of life care; and outpatients.
A full report of the inspectors’ findings will be published by the Care Quality Commission later in the year. The trust will be given one of the following ratings: Outstanding, Good, Requiring improvement, Inadequate.