‘NHS advice line said my nearest A&E was in Lincoln’

Grantham resident Paula Abbott is angry that NHS helpline 111 directed her to take her grandson to Lincoln Hospital for emegency care.

Grantham resident Paula Abbott is angry that NHS helpline 111 directed her to take her grandson to Lincoln Hospital for emegency care.

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A GRANDMOTHER who rang an NHS advice line after her grandson bit through his tongue was dismayed when she was told to go straight to her nearest A&E - in Lincoln.

Paula Abbott was with her four-year-old grandson at a fun farm in Grantham on Tuesday afternoon when the accident happened.

She said: “I rang 111 for advice, to see whether I should take him to hospital. He told me it was an emergency because a bit of his tongue was hanging down.

“He said I needed to get to my nearest emergency centre and that was the A&E at Lincoln. He said I had to get there within the hour.”

Mrs Abbott was confused and challenged the man about whether she should take him to Grantham, as that is where she was.

She said: “He told me that Grantham is a minor injuries unit now.”

Mrs Abbott ignored the operator’s instructions and took him straight to Grantham where he was treated for his injury.

She said: “I asked the staff at the hospital and they told me it was still an emergency centre.

“But the operators are sending patients that could be going to Grantham to Lincoln. We will end up with no patients and they will shut it down. I think that’s disgraceful.”

NHS Lincolnshire is looking into Ms Abbott’s complaint.