IPCC concerned by way police forces are dealing with complaints

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Almost 500 complaints and 767 allegations were made against Lincolnshire Police in the past year, figures released today by the Independent Police Complaints Commission reveal.

There were 490 complaints recorded against Lincolnshire Police during 2011/12 and 78 appeals to the IPCC from members of the public about Lincolnshire Police’s handling of their complaints.

That included 45 appeals about the force’s investigation of a complaint, ten about the way the complaint was resolved locally, and 23 about the force not recording a complaint.

The IPCC completed 54 appeals against the force during 2011/12, upholding 22 (41 per cent), slightly higher than the 38 per cent national result for upheld appeals.

Dame Anne Owers, Chair of the IPCC, said: “It is of concern that not only has there been an increase in the number of appeals to the IPCC from those dissatisfied with the way their complaint was handled; there has also been a considerable increase in the proportion of appeals that we uphold.

“All Chief Constables should take personal interest in the findings of this report and assure themselves that they and their staff are meeting their obligations to record and resolve valid complaints from the public. In particular, they should look closely at the number and type of appeals upheld by the IPCC.”

The total number of complaints recorded by police forces in England and Wales fell for the second consecutive year.

The nine per cent fall to 30,143 complaints follows a period of sustained growth recorded since the IPCC was created in 2004.