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Grantham Journal letter: Don’t knock this service

East Midlands Ambulance Service is undergoing a shake-up in a bid to improve response times

East Midlands Ambulance Service is undergoing a shake-up in a bid to improve response times

The headline (Journal, July 18) gives us a slightly unfair assessment of situations that constitute an emergency 999 call.

I can well understand the concern of the lady for a person who had had an accident on New Beacon Road.

I would have felt the same had such an incident happened to me. But something did happen to me, rather, it happened to my husband, who, on a similar day to the one reported, suffered a stroke.

I also called 999 and the team reacted quickly. I suppose the operator realised my call had an urgency to it because their response was rapid. So, for one, stop knocking the NHS.

My husband and I live in Caythorpe, and the incident occurred a little after 9.45am. And it takes more than five minutes to get from the ambulance station to our home.

With the onset of a stroke, time is of the essence. But for the smart response of both the East Midlands Ambulance Service, and the prompt action of the paramedics, my situation would now be radically different as his conditon began to deteriorate once in the ambulance.

So, give credit where credit is due. By all means make your headline eye-catching, just remember every incident has to be categorised and these split second decisions require an in-depth knowledge of the circumstances prevailing.

I hope the lady who had an accident on New Beacon Road, is now fully recovered.

My husband is making steady progress, for that we are most grateful.

Janet Norman

South Parade, Caythorpe

 

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