New 4G services in Grantham could affect Freeview TV channels

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A company has been set up to help people whose Freeview TV channels could be lost or affected by 4G which is being introduced to Grantham.

New 4G services are now launching, bringing mobile broadband to the town, and for some households the new masts could disrupt Freeview TV received through an aerial.

This is because some 4G signals operate at 800 MHz, close to the frequencies used by Freeview. TVs and set-top boxes that receive Freeview can fail to block the 4G signals causing interference such as a loss of sound, 
blocky images or loss of channels.

A company called at800 has been set up to help viewers who have problems as a result. The service is free.

Ben Roome, CEO of at800, said: “New 4G mobile masts are bringing mobile broadband to Grantham, but they do have the potential to disrupt TV reception for some households. We’re already helping viewers in the area and continue to offer support. We want to ensure that people know it’s our role to fix any disruption to Freeview due to 4G at 800 MHz and that there’s no charge for our support.”

Any viewers who experience new disruption to Freeview can contact at800 on 0333 31 31 800 (included in mobile and landline call packages), 0808 13 13 800 (free from landlines, calls from mobiles vary in cost) or visit www.at800.tv