Virgin Trains East Coast opened its first customer lounge at Grantham station.
Unveiled by Managing Director, David Horne, and one of the stations’ longest-serving commuters, Brigadier Charles Smith GM, the lounge will provide customers with a place to relax before boarding their train.
The lounge, on platform one, allows customers to recharge themselves and their devices before they hop on board one of the 32 trains a day to London and the North.
The lounge is part of Virgin Trains’ £140 million investment in the franchise. Wi-Fi will also be introduced at the station in the coming months.
Brigadier Smith, 88, has been travelling through Grantham Station weekly for the past 26 years. The decorated Brigadier annually buys Christmas gifts for Virgin Trains staff and has donated paintings of steam locomotives to Virgin Trains lounges at London King’s Cross and Edinburgh Waverley.
David Horne, Managing Director of Virgin Trains on the east coast said: “We’re passionate about giving our customers the best possible experience and that starts long before they board our trains. We know that being able to relax ahead of a journey or prepare for that key business meeting is one of the things that our customers really value. Many of our customers like Brigadier Charles Smith have been using trains on this route for decades. We hope that our continued investment in station facilities and on-board our trains will keep loyal customers coming back, and encourage more people to travel with us.”
Brigadier Smith said: “I have travelled from this station continuously for the past 26 years, forming an affectionate attachment for the place and the truly excellent staff. It wish great comfort to all those who make use of it in the future.”
The lounge will be open to Virgin Trains ticket-holders.