Admin support business near Grantham went virtual before the pandemic and celebrates its five year anniversary
Kerry Lummus, owner of Lummus Virtual Solutions, is this month celebrating five years in business.
Kerry, based near Grantham, started the business initially offering admin support to clients on a freelance basis, both virtually and on site.
Formerly a PA in the property industry, she had clients in that particular sector and helped them carry out property listings, viewings and inspections.
Kerry said: "When I started out five years ago, I was at a bit of a turning point in my career, and I had a somewhat 'now or never' moment when I realised that through my skill set and vast experience in office administration, I could offer great value to small business owners, allowing them to concentrate on fee-earning work and providing a better service to their clients if they weren't so side-tracked by their back office operations."
Even before the pandemic, Kerry changed her business model to working completely virtually.
She continued: "I like to think of us virtual assistants as trailblazers in this respect! I think recent events have proved how efficiently people can work when not in the same location, and it will be a popular model going forward as employers cut down on office space and overheads and take up the flexible model a virtual assistant can provide."
Kerry recently rebranded to Lummus Virtual Solutions, to better reflect the range of services on offer.
She added: "As a result of the pandemic, so many businesses have turned to online meetings and training sessions which has led to one of my newer services – Zoom hosting support. This encompasses helping the meeting host by looking after the waiting room, setting up breakout rooms, screen sharing, monitoring the chat and helping participants with any technical issues.
"I've supported sessions with participants from around the globe, many of whom wouldn't have had the funds or been able to access the training had it not been held virtually. Keeping the participants engaged during online meetings or training sessions can be tricky, but I've supported sessions where we've used the technology available to us to its full extent and come up with some pretty snazzy stuff!
"I also help clients, often coaches and trainers, prepare documents for their events, and I'm even starting to see a demand for making travel arrangements for face to face events again, which is encouraging."
Also a popular service for Lummus customers is proofreading and formatting documents, mainly web copy and reports.
However, since becoming qualified last year, Kerry has proofread two books (one fiction, the other non-fiction).
Kerry said: "Five years on, I've never been busier and feel it's a great time to look back and reflect on my business journey.
"I feel it's important to be authentic, stick to your values and not be too concerned about what your competitors are doing – just concentrate on what you know you do best.
"There have been some tough times, in particular when the pandemic first hit. However, I had the strength and determination to battle through. A little self-belief goes a long way.
"I'm very grateful for the unwavering support I've received from family, friends, fellow business owners I've met along the way and, of course, some wonderful clients."