A THRIVING Grantham business which offers a valuable service in the town is going from strength to strength.
Westgate Crafts in Westgate, Grantham, owned by Delia Bowerbank, has become a town success story since opening its doors three years ago.
Delia, a fine arts graduate with vast experience, always wanted to open her own shop and saw a gap in the market.
She said: “The first two years were hard, as they are for every business, but if you have quality customer service and a range of things you can offer people then you build up your customer base.
“Now, our regular customers are becoming personal friends.”
As well as selling all manner of materials and equipment, the store also offers a list of services from sewing machine repairs to a knitting service.
Delia is able to call on a staff with unrivalled knowledge to help customers, no matter the query.
She said: “I have a team of excellent ladies and girls who have an extensive product knowledge - there’s always somebody who is able to answer queries and help solve problems.”
With much talk about roadworks in the Market Place, Delia is just as confident about the town’s future as she is about Westgate Crafts but she is calling on people to stick by the town’s independent retailers.
She said: “If people think positive about it and work through the difficulties then we will still have a thriving town afterwards.
“Stick by us and other independent retailers and we will still be here when the roadworks are finished Grantham will be beautiful and we will have a lovely, thriving community.”