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Campaigners call for Grantham Hospital parking system to be ditched

By Grantham Reporter

Campaigners are calling on the trust which runs Lincolnshire’s primary hospitals to ditch a new parking system beset by issues and return to the old barriers.

Sue McQuinn, of Grantham, has launched the change.org petition called “ULHT – Stop using Parking Eye!” after seeing first hand the problems caused by the new ParkingEye system installed by United Lincolnshire Hospitals Trust.

United Lincolnshire Hospitals Trust (ULHT) partnered with ParkingEye to introduce a new automatic number plate recognition system in November 2018.

Sue McQuinn (6886380)
Sue McQuinn (6886380)

But broken machines, faulty systems and long queues of people trying to pay meant that fees were waived by the hospitals.

The fees were recently reintroduced at the hospitals – however, many visitors are still reporting issues.

A number of people have contacted the Journal to say they have been sent fines of £70 by ParkingEye which says they have not paid the proper charge at Grantham Hospital, but they deny this and say they have paid the charge required at the machines.

In her petition, which calls for the previous barrier system to be re-introduced, Sue says: “The ParkingEye payment system introduced at ULHT hospital car parks is not fit for purpose.

“The system is causing unnecessary stress for people who are already stressed. No one visits a hospital for fun!

“Please see sense and bring back the previous barrier system, it wasn’t perfect but it was so much better than ParkingEye.”

She told Local Democracy Reporter Daniel Jaines that she regularly visits all three hospitals as both a patient and supporting her partner.

“When ParkingEye was first introduced I began to see, almost at once, that people were having problems.”

She said she had had “some answers” regarding the issue, but said that since the system began again this month the issues were still there.

Ian Hayden, facilities manager at United Lincolnshire Hospitals Trust said: “As with any new system there have been teething problems while we get it embedded. We would like to thank everyone for their co-operation while we have been working through the initial technical issues.

“The previous barrier system caused delays, didn’t always work and was extremely expensive to maintain. We have been working with ParkingEye on the new system to install additional payment kiosks and better lighting and canopies around some of the payment kiosks.

“Whilst this has taken some time to resolve, we are confident that the new system is now working well and improving traffic flow.”


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