Ombudsman received 94 complaints about Grantham hospital’s trust last year

Grantham Hospital
Grantham Hospital
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The trust which runs Grantham hospital received 712 complaints last year, of which 94 were sent to the ombudsman who investigated 14 at the highest level.

The Parliamentary and Health Service Ombudsman fully or partially upheld five complaints against United Lincolnshire Hospitals NHS Trust (ULHT) during 2013-14. Two per cent of written complaints to the trust were investigated by the ombudsman.

For every 100,000 clinical incidents at the hospitals within the trust, more than four and a half were investigated. There were a total of 305,302 clinical incidents recorded by the trust during the year.

The ombudsman has published the Complaints about acute trusts 2013-14 so trusts can identify regular themes and recurring problems and take action on them.

Health Service Ombudsman Dame Julie Mellor DBE said: “The information contained within this report is not designed to rank trusts on the basis of their complaints information or assess the performance of individual trusts when it comes to handling complaints.”

Most complaints are resolved at a local level, but if someone is still unhappy with their trust they can take their complaints to the ombudsman who will decide if she wants to investigate.

The published results also include data for the first two quarters of 2014-15. During this period the ombudsman received 73 enquiries regarding ULHT of which it accepted eight for investigation. Four of those were fully or partly upheld.