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Grantham leisure centre changing rooms 'given deep clean' after customer complaint

A once regular user of the swimming pool at The Meres Leisure Centre has complained to management about the poor state of its changing rooms.

Tom Drayton, who lives in Grantham, said he was an
“avid” user of the pool a few years ago, but stopped paying his monthly fee “due to the poor management of the facility”.

He recently returned to the centre in the hope it had improved but says conditions there were getting worse. He was so “disgusted” by the state of the changing rooms that he took pictures and sent them to the Journal.

The changing rooms in The Meres leisure centre before they were deep cleaned. (7166384)
The changing rooms in The Meres leisure centre before they were deep cleaned. (7166384)

Since Mr Drayton’s complaint, management at the centre say they have given the changing rooms a “deep clean”.

Mr Drayton said that in 2016 he would turn up to the swimming pool and it would stink of urine. He said he was met with poor customer service at the time and a resistance to accept the poor conditions and cold changing rooms for swimming.

The changing rooms in The Meres leisure centre before they were deep cleaned. (7166381)
The changing rooms in The Meres leisure centre before they were deep cleaned. (7166381)

Mr Drayton added: “I have recently decided to go again to give it another chance, however I was dismayed at the worsening condition of the facility. I’m talking basic maintenance.

“For one it is still absolutely freezing in the changing rooms!

“I could do a better job with my kitchen steamer in terms of the state of the floor. I have taken pictures which show the disgusting state of the changing rooms and I am very sorry to say that the same poo stains on the toilet wall from almost three years ago are still there
today. This simply is unacceptable.”

The Meres leisure centre before a deep clean. (7166710)
The Meres leisure centre before a deep clean. (7166710)

Mr Drayton added: “I want this facility to be around for when my kids are old enough to use it, however if things like this persist people will simply not renew their memberships and the whole thing will slowly die out. Every business suffers the silent killer as people slowly but surely walk away. This could be so easily avoided through basic care and maintenance.”

Mr Drayton said he pleaded to the management “to embrace the responsibility they have for our community and future generations to come”.

He said: “You have an amazing facility that other towns would be envious of, yet beyond the popularity of concerts, this facility must serve us as a community to improve our health and well-being and people are going to walk away if they have to constantly put up with paying for the privilege of smelling other people’s urine and sharing a toilet seat with vintage poo stains on the walls!”

A new general manager, Reuben Rhode, started at The Meres at the end of last year and said he is committed to improving standards at the facility and meeting customers to hear any comments they may have.

The changing rooms in The Meres leisure centre before they were deep cleaned. (7166387)
The changing rooms in The Meres leisure centre before they were deep cleaned. (7166387)

A spokesperson for 1Life, which manages the leisure centre on behalf of South Kesteven District Council, said: “1Life remains committed to serving the Grantham community. As soon as we were aware of this we planned and carried out a full and comprehensive deep clean of the entire changing area and re-decorated much of the area.

“We have also improved the cleaning rota to ensure our third party cleaning partner is visiting and cleaning the high-use areas after busy, peak times.

“We welcome and encourage member and community feedback and hold monthly member forums at the leisure centre. The next one is scheduled for Tuesday, February 26 at 5pm and we would urge anyone with feedback for us to attend this meeting.

“Grantham Meres Leisure Centre has a new manager who joined the team late last year so is keen to meet customers, get feedback and create a positive experience for the community.”


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