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New online booking system for CallConnect bus customers in Lincolnshire


Lincolnshire County Council’s popular CallConnect bus service has launched a new online booking system, to provide customers with a faster and more convenient service when planning their journeys online.

The web booking portal called OpenDRT replaces the previous online booking system for CallConnect customers. Among the new system’s features are:

* Improved accuracy and efficiency - the online system is linked directly to CallConnect’s scheduling system and can provide customers with information on vehicle availability.

* Customers can book and check bus availability and submit requests 24 hours a day, seven days a week.

* Passengers can track the CallConnect bus they are booked on within an hour of departure both from the desktop and mobile website. If a service is running late, the bus will be displayed in red on the screen.

* Customers can view and cancel all of their bookings online. Bookings made by phone can also be viewed online 24 hours a day. (Customers must be registered online to access this function).

To assist customers, the CallConnect service has launched online help guides and videos which offer customers a variety of tips and advice. These can be found at www.lincsinterconnect.com/bookonline and www.wellandcallconnect.co.uk/bookonline

You tube help videos can also be found at the following links:

How to book online: youtu.be/vY7iJ5xPHpc

How to view and cancel a journey online: https://youtu.be/vR-z8qXsGY8

How to track your bus: https://youtu.be/9Fmi18R_KqU

Alternatively customers can get technical advice by calling 0345 234 33 44, select option 3 followed by option 3.


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