No Black Friday for Grantham Asda due to ‘shopper fatigue’
Asda has announced it will not be part of Black Friday this year, citing “shopper fatigue” around the one-day sales event.
The retailer said customer feedback was behind its decision to invest in £26 million of savings for shoppers across the season rather than a one-off day of sales.
It claimed shopper fatigue had set in around flash sales on big-ticket, non-essential items at Christmas.
The Walmart-owned store, credited with introducing Black Friday to the UK in 2013, faced criticism for its poor handling of the event last year when shoppers fought over deals in stores.
But Asda president and chief executive Andy Clarke said the decision to move away from Black Friday was not about the event itself, but rather that customers said they would prefer deals on products that impacted on their everyday lives, such as Christmas food and drink and household basics.
Mr Clarke said: “Over the last two years we’ve developed an organised, well-executed plan, but this year customers have told us loud and clear that they don’t want to be held hostage to a day or two of sales.
“With an ever-changing retail landscape, now more than ever we must listen carefully to exactly what our shoppers want and be primed and ready to act the minute their needs change.
“When it comes to putting customers first, Asda has always led the way, which is why we’re just as confident in our decision to step away from Black Friday as we were in introducing it to the UK.”