Talks held over Grantham Hospital parking fiasco
A woman who has started a petition calling for the return to barrier parking at Grantham Hospital has held talks about the failing system.
Sue McQuinn has spoken to senior management at United Lincolnshire Hospitals NHS Trust (ULHT) to pass on her concerns about the automatic number plate recogntion system.
And ParkingEye, which runs the system, have said they are dealing with the problems.
Sue said that as a result of the meeting with Paul Boocock, estates manager, and others at ULHT, it was clear that ParkingEye will continue to manage the parking system at the hospitals.
Sue said: “This may be disappointing to some but can’t really be a surprise. However, ULHT acknowledge the issues that the new system has brought and that they were more than could be attributed to ‘teething problems’.
“ParkingEye has been held accontable for the technical issues that caused so many PCNs (parking charge notifications) – fines to you and me. I was assured these have been put right. Time will tell.”
Patients, staff and visitors have complained that they have been fined up to £70 even though they have paid the correct fee. Disabled blue badge holders have also been fined even though they have paid the correct fee.
Sue started a petition on Change.org calling on ULHT to sort out the parking system or stop using ParkingEye. The petition has attracted just short of 2,000 signatures.
Sue said: “Thank you everyone who has signed my petition. All those at the meeting were aware of it and had been on it to look at the comments. So it was a useful exercise.”
Sue talked about the problems of contacting ParkingEye when making an appeal. She said: “Having nowhere to phone to speak to a humna is an industry standard, apparently. The rationale is that putting everything in writing covers both sides against misinterpretation. I pointed out that once an appeal has started contact, even by email, seems improssible. They will look at that.”
The company which runs the car parks at Lincolnshire
hospitals, including Grantham, says it is addressing the problems which have plagued the system since it was installed in November. It said: “ParkingEye are investing heavily in consumer-facing smart technology to transform the parking experience for drivers at Lincolnshire hospitals. The old barrier system has been replaced with an easier paperless one which will mean better parking. ”
Sue said a further meeting will be held with ULHT to will be held to see how things are progressing.