Post Office helpline was of no assistance at all

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I AM writing to enquire if any other readers have had the same experience as I have over the Postal Enquiry number 0845 605 0767?

I realise the state of the pavements prevents postmen from getting mail delivered, but wondered if mail could be picked up at Grantham sorting office, with identity, as we have had only two deliveries of mail since November 24 - December 4 and 8, all mostly junk mail, no bills, which is a concern to us all - especially credit card statements and legal papers.

On telephoning the above number I was subjected to a rigmarole of talk and then asked to give my postal code, followed by road number. This was given quite clearly and in phonetical alphabet. It was spoken back to me by a different postal code - which meant I then had to repeat the whole procedure again.

The second time another different postal code was quoted to me and in the end I put the phone down.

I would have been better speaking to a foreigner than an English-speaking voice.

These 08 numbers charge premium rates and I must have been all of eight to 10 minutes trying to get past the first hurdle.


Lord Drive, Great Gonerby

l I refer to some of your letters in last weeks journal - ‘postmen not delivering mail’.

What a nanny state we live in. I am an OAP, but I still have to venture out on the pavements and drive.Why can’t postmen?

I can remember when we had to walk to school in all weathers in the ‘50s and ‘60s and the school never shut, postmen, coalmen, milkmen, bakers, delivered door to door. A bit of snow and ice didn’t stop them. But now if pupils don’t go in a nice warm car and mothers in a nice warm car too, the same as teachers, they don’t go or shut the school. Postmen are not delivering because roads and pavement are unsafe.

In the ‘50s and ‘60s when we used to get very severe weather, women delivered the mail at Christmas as well as men. Now we have to walk to the gpo to pick the mail up first. People have no mail because the say its unsafe.

But the weather is not stopping others from getting to the door. Are our glorious postmen too soft?


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